Terms of
Service

1. Definitions and Scope

"AutomatAI Services" (referred to as "the Company," "we," "us," or "our") refers to the entity providing AI automation, workflow engineering, and related technology services as described on this website. "Client," "you," or "your" refers to any individual, business, or legal entity that engages with or purchases services from AutomatAI Services.

"Services" means all deliverables, systems, integrations, AI agents, automation workflows, custom builds, and consulting work provided by AutomatAI Services under any agreement. These Terms govern all interactions between you and AutomatAI Services, including service inquiries, proposals, project agreements, ongoing retainer arrangements, and technical support engagements. They apply regardless of the geographical location from which you access our services.

2. Services Provided

AutomatAI Services provides professional AI-driven automation solutions, including but not limited to the following categories:

• AI Workflow Automation — design, engineering, and deployment of automated business pipelines that reduce manual operational effort and increase throughput accuracy.
• AI Agents Setup and Deployment — configuration, training, and deployment of autonomous AI agents for customer service, operations management, and data processing tasks.
• CRM and Business Process Automation — integration of customer relationship management systems with marketing platforms, operations tools, and analytics data layers.
• Personal AI Assistant Configuration — setup and customization of AI-based personal productivity systems for administrative task management, scheduling, and communications.
• Custom AI Integration — bespoke development and deployment of AI systems embedded directly into the client's existing technology infrastructure.

All services are provided on a project, milestone, or retainer basis as defined in individual service agreements. AutomatAI Services reserves the right to decline any engagement without obligation to provide justification. Service scope, deliverables, timelines, and pricing are governed by individual Statement of Work documents executed between both parties.

3. Account and Engagement Requirements

To engage AutomatAI Services, you must: (a) be at least 18 years of age or have the legal authority to bind a legal entity to these terms; (b) provide accurate, complete, and current information about yourself or your organization at all times; (c) maintain the accuracy of all submitted information throughout the engagement period; and (d) comply with all applicable laws and regulations in your jurisdiction.

You are responsible for maintaining the confidentiality of any access credentials, system keys, or authentication tokens provided to you during the course of a project. You agree to notify us immediately of any unauthorized use or suspected breach of security. AutomatAI Services shall not be liable for any losses arising from your failure to adequately protect access credentials.

4. Payment Terms and Pricing

All prices are stated in United States Dollars (USD) unless otherwise specified. Fees are as outlined in individual service agreements or as published on this website, and are subject to change with reasonable prior notice.

Standard payment terms are as follows: projects requiring a deposit will specify the deposit amount — typically 50% of the total project value — due before work commences. Remaining balances are due upon project completion or according to the milestone schedule defined in the applicable Statement of Work. Retainer agreements are billed monthly in advance.

Invoices that remain unpaid beyond 30 days of the due date may accrue a late fee of 1.5% per month on the outstanding balance. AutomatAI Services reserves the right to suspend work on any active engagement where payment obligations are not met. All fees are exclusive of applicable taxes. You are responsible for all taxes, duties, and levies applicable in your jurisdiction.

5. Intellectual Property Rights

Upon receipt of full payment for a completed project, AutomatAI Services assigns to you full ownership of all custom-built deliverables created specifically for your engagement, including automation workflows, agent configurations, and integration scripts unique to your business processes.

AutomatAI Services retains ownership of: (a) all proprietary frameworks, templates, methodologies, and internal tools used in service delivery; (b) any pre-existing intellectual property incorporated into your deliverables, for which you receive a perpetual, non-exclusive, non-transferable license; and (c) any general-purpose tools or systems developed during your engagement that are not specific to your business. You may not reproduce, resell, sublicense, or distribute any proprietary methodologies without prior written consent.

6. Client Responsibilities

Successful delivery of services requires active participation from you. You agree to: provide timely access to systems, data, documentation, and personnel required to complete the engagement; designate a project point of contact with decision-making authority; respond to requests for input, review, or approval within agreed timelines; and ensure that all data provided is lawfully obtained and does not infringe any third-party rights.

Delays caused by your failure to meet these responsibilities may result in revised project timelines at the sole discretion of AutomatAI Services. You are solely responsible for ensuring that the deployment and use of any automation systems in your business environment complies with applicable laws, industry regulations, and third-party platform terms of service.

7. Confidentiality

Each party agrees to maintain in strict confidence all non-public information disclosed by the other party in connection with the services, and to use such information solely for the purposes of the engagement. This obligation survives termination of the relationship for a period of three (3) years.

Confidential information does not include information that: (a) was already known to the receiving party at the time of disclosure; (b) becomes publicly available through no fault of the receiving party; (c) is independently developed without reference to the disclosed information; or (d) is required to be disclosed by law or court order, provided the disclosing party receives prompt written notice where legally permissible.

8. Limitation of Liability

To the fullest extent permitted by applicable law, AutomatAI Services shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to: loss of profits, loss of revenue, loss of data, loss of business, or loss of goodwill, arising out of or in connection with these Terms or the services provided.

In no event shall AutomatAI Services' total cumulative liability for any and all claims arising out of or relating to these Terms or the services exceed the total fees paid by you to AutomatAI Services in the three (3) months immediately preceding the event giving rise to the claim. Some jurisdictions do not permit certain damage exclusions; if these restrictions apply to you, some of the above limitations may not apply.

9. Indemnification

You agree to indemnify, defend, and hold harmless AutomatAI Services and its personnel from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use or deployment of the services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; (d) any inaccuracy in information you provide; or (e) your failure to obtain necessary consents for data you provide to us.

10. Termination

Either party may terminate an ongoing engagement with thirty (30) days written notice. In the event of material breach by either party, the non-breaching party may terminate immediately upon written notice if the breach is not cured within ten (10) business days of written notification.

Upon termination: (a) you will pay for all work completed and expenses incurred up to the termination date; (b) AutomatAI Services will deliver all completed work product; (c) each party will promptly return or destroy the other party's confidential information; and (d) provisions that by their nature should survive termination shall remain in full effect.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Jefferson County, Kentucky.

Before initiating any formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of thirty (30) days. If negotiation fails, both parties agree to participate in non-binding mediation before pursuing litigation.

12. Modifications to These Terms

AutomatAI Services reserves the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date at the top of this page. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

13. Entire Agreement and Severability

These Terms, together with any executed service agreements or Statement of Work documents, constitute the entire agreement between you and AutomatAI Services with respect to the subject matter herein and supersede all prior negotiations, representations, and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.